# Support — WeightGlide

**Email: info@weightglide.app** — one person reads it, usually within a few days.

### Getting help

Write to the address above. If something is behaving wrongly, the most useful thing you can send is the app's own report: **Settings → Report a problem → Share diagnostics**. It contains the app version, your device model, iOS version, your settings without any weights, entry counts, an integrity check and a short log. It never contains your notes, and it never contains your weigh-ins unless you separately choose to attach the anonymised data export.

### Common questions

**Why does the trend disagree with the scale?** That is the point. A single reading swings with water, salt and the time of day. WeightGlide shows the exponentially smoothed trend from *The Hacker's Diet*, which is what your weight is actually doing underneath the noise. Tap the ⓘ on the trend, the body mass index or the goal to see exactly how that number was worked out.

**The trend line says nothing useful yet.** It needs roughly a week of daily weigh-ins before it settles. Before that it is mostly following your last reading.

**How do I bring my history in?** Settings → Import CSV. A file with a date and a weight per line is enough; the importer handles both comma and semicolon separators, decimal commas, `dd.MM.yyyy` dates, and files exported by the original True Weight app. Rows it cannot read are skipped and counted, not silently dropped.

**How do I get my data out?** Two ways, both in Settings. **Export CSV** gives you a plain file for a spreadsheet. **Backup** writes a complete JSON file — every weigh-in, plus goals, pace, maintenance range, Calm Mode and your goal history — which the app can restore from later. Your data is yours; neither is behind a paywall.

**Apple Health.** Settings → Apple Health sync reads and writes weight in both directions. Your own entries always win over a reading imported from Health for the same day. If you turn sync off, nothing already in Health is removed. The app works fully without Health access.

**Does it sync between my iPhone and iPad?** No. WeightGlide keeps your log on the device where you enter it: there are no accounts and no cloud sync, by design. To move a log to another device, use Settings → Backup → **Export backup** on one and **Restore from backup** on the other; restoring replaces what is on that device. Apple Health can carry weigh-ins between your devices if Health is turned on in iCloud on both: turn on **Sync with Apple Health** in WeightGlide on each, and use **Import history from Health** for the past. Each copy still keeps its own log — a weigh-in typed on one reaches the other only through Health.

**A weigh-in from my scale did not appear.** Weight updates from Health are throttled by iOS — expect the day to appear within the hour rather than instantly. Opening the app pulls immediately.

**I bought Pro and it is not there.** Settings → WeightGlide Pro → **Restore Purchases**. The unlock is a one-time purchase tied to your Apple ID, with Family Sharing on, so it follows you to a new phone without an account of ours.

**What is free and what is paid?** Every weigh-in, all the trend mathematics, goals and paces, the chart, Apple Health sync, CSV import/export, full backup and restore, the weekly review and Calm Mode are free, and stay free. The one-time WeightGlide Pro unlock adds conveniences: widgets and Shortcuts, a daily reminder, phase markers on the chart, a PDF report, Face ID lock and alternate icons. There are no subscriptions and no ads.

**How do I delete everything?** Delete the app; all local data goes with it. Weight samples that reached Apple Health stay in Health, where you can remove them yourself — they are yours, not ours.

**Privacy.** Nothing leaves your device unless you export it yourself — a CSV or a backup goes wherever you send it from the share sheet. There are no accounts, no servers and no analytics. See the privacy policy.